General Settings is where the clinic configures its identity, branches, branding, default behaviors, and integration credentials. Settings here are the foundation for everything else — consistent branding on receipts and reminders, branch separation for multi-location practices, and the integration keys for IDEXX, LINE@, and payment gateways.

How to access

1. From the main menu, click Settings.
2. Click the General tab.

Clinic profile

• Clinic name — appears on receipts, reminders, and the booking page.
• Logo — PNG or SVG; used on printed bills and email templates.
• Contact phone, email, address.
• Tax ID / business registration number.
• Default currency and locale — affect number and date formatting throughout the system.

Branches (multi-location clinics)

1. Click + Add Branch.
2. Fill in branch name, address, phone, and operating hours.
3. Assign staff and inventory to the branch.
4. Click Confirm.

Branches share owners and pets across the network — a customer registered at Branch A can walk in to Branch B and be recognized immediately. Inventory and billing are branch-scoped.

Default behaviors

• Medical record numbering — auto-generate pattern (e.g., {YYYY}{MM}{####}) or fully manual.
• Receipt template — pick a default layout; per-receipt overrides still available at print time.
• Stored-value scope — cross-branch redemption allowed, or limited to the branch where it was purchased.
• Owner-pet privacy — whether owners can see their own records in the LINE@ portal.

Integrations

Configure API keys for:

• IDEXX — in-house lab instrument sync.
• LINE@ — broadcast and reminder channel.
• SMS provider.
• Email (SMTP).
• Payment gateway — if accepting card payments inside NxVet.
• Accounting export — QuickBooks, Xero, or CSV pipeline.

Tip

Settings changes propagate immediately. If a setting governs printed output (logo, footer, default receipt), generate a test bill right after changing it to confirm the result. It’s much cheaper to catch a typo on a test receipt than on 200 printed receipts.